Return & Refund Policy
Return/Refund Policy:
A return/refund request will only be considered if made within 7 days of the order being placed. (The request will be considered only if the product is damaged, if it is a duplicate or if the quantity varies).
The request for return/refund will be processed only if:
- It is determined that the product was not damaged while in your possession
- The product is not different from the product that was delivered to you
- The product is returned in its original condition
If you have received damaged or defective items, please report it to our customer service team. However, the request will not be processed until the retailer has checked and found this on their end. This should be reported within 48 hours of receiving the products.
If you find that the product you received is not as stated on the website, you must report this to our customer service team within 24 hours of receiving the product. Our customer service team will make a decision only after a thorough investigation of your complaint.
NOTE: If you have paid through online payment portal and you are cancelling the order without any proper reason, the payment gateway charge 3% plus GST shall be deducted from your refund amount.
It is your responsibility to take out print of the manifest that Kisanfarm provides, while returning the product.
How to request a refund?
To request a refund, simply mail us on kisanfarm.info@gmail.com with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email/message after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.
Refunds are processed after customer support team validate and analyse issue, but it will only show in your bank account only when the product has come back to hub. Once the refund is processed we will intimate you through EMAIL and SMS with the refund transaction details.
The refund will only processed if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. The refund shall be initiated once the product is successfully returned to our warehouse.
NOTE: For a refund, the name of the customer and bank account name must be the same as registered with Kisanfarm account .Customer must send photo of a cancelled check or passbook photo for a refund with Adhaar Card or PAN card.
For any query, mail us at: kisanfarm.info@gmail.com
Kindly note:
The germination of seeds depends on many external factors such as quality of soil, atmosphere, fertilizers, watering etc. Therefore Kisanfarm cannot promise 100% seeds germination and harvesting which is why refund is not applicable to seeds.
No Warranty on Live Plants as Growing, flowering and fruiting are subject to many climatic conditions like Air, Kind of soil, water, humidity and temperature and thus beyond our control.
Kindly note that refund will be made only after proper investigation of the returned product by our special team.
Kisanfarm reserves the rights to change or update the terms and conditions at any time with or without any prior notice. To make sure you are always updated of the terms and conditions, please review this website periodically.
Disputes shall be subject to exclusive jurisdiction of the courts of Kolkata.